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Help Center

Find answers to common questions about myNETSCOUT below. If you need additional assistance, please contact Support.

Account & Registration

How do I register for myNETSCOUT?

To register:

  1. Click Login (or Register) on the myNETSCOUT landing page.

  2. Select No Account? Create one.

  3. Enter your email address.

  4. Enter the verification code sent to your email.

  5. Complete the Add details screen.

  6. Review and accept the Terms of Use and Policy, then select Next.

  7. Follow the on-screen prompts to complete registration.

Password Requirements
Password policies are defined and enforced by Microsoft Entra and may be updated periodically. If your password does not meet current requirements, you will receive on-screen guidance during the reset process.

For additional details, refer to Microsoft Entra password policies:
https://docs.azure.cn/en-us/entra/identity/authentication/concept-password-ban-bad-combined-policy#microsoft-entra-password-policies

Does everyone at my organization need to register?

Yes. Each user must register individually. There is no limit to the number of users who can register under the same organization.

How do I update my email address?

Contact Support by:

  • Opening a case in myNETSCOUT (select CustomerCare)

  • Starting a chat

  • Calling 1-888-357-7667 (Option 3)

Contracts & Entitlements

How do I add additional MasterCare or contract numbers?

  1. Select your email address in the upper-right corner.

  2. Choose Edit Profile.

  3. Select Add/View Contracts.

After updating your profile, log out and sign back in to refresh your entitlements.

Why are certain tabs or headers unavailable?

Access to areas such as Products & Software, Documentation, Tech Bytes, Support, and NETSCOUT University is entitlement-based. An active contract must be associated with your account.

Support

How do I open a support case?

Open a case directly within myNETSCOUT or call 1-888-357-7667.
Email-based case creation is not supported.

Where can I get additional help?

Contact Support by:

  • Using the chat feature in the lower-right corner

  • Calling 1-888-357-7667 (Option 3)

Licensing

How do I request a license unlock or transfer?

A signed License Transfer Letter is required when moving licenses to a new server or changing operating systems.

To submit a request:

  1. Log in to https://my.netscout.com

  2. Navigate to Products & Software

  3. Select License Unlock/Transfer

  4. Complete and submit the form

SFTP Access

How do I log in to NETSCOUT’s SFTP server?

You must have an active contract linked to your account.

Log in at https://sftp.netscout.com using your myNETSCOUT credentials.

If you experience issues, open a case in myNETSCOUT and select CustomerCare.

Browser Compatibility

What browsers are supported?

Google Chrome is recommended for optimal performance. Firefox, Safari, and Microsoft Edge are supported. Always use the latest browser version for the best experience.