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MyNETSCOUT will be down for scheduled maintenance starting Friday July 18​th, 2025 at 7:00pm EST.   

If you have a severity 1 issue and need technical support, please see details below. We apologize for any inconvenience this might cause. 

  

MasterCare support - Call 888-357-7667 option 2 

nVaaS support - Call  888-357-7667 option 5 

Service Provider only - Please use the information below for support. 

Arbor Support  - Call 781-362-4301 or 877-272-6721 option 5 

Regions 

Phone 

 

 

Allen, Texas USA - serves North America, South America, Latin America 

+1 469-330-4581 

London, England UK - serves Northern Europe, Middle East, and Africa 

+44-1344-767-100 

Frankfurt, Germany DE - serves Central Europe and Middle East 

+49-6196-9519-250 

Padova, Italy IT - serves Southern Europe and Middle East 

+39-049-762-3832 

Melbourne, Australia - serves Australia 

+61 396 330 400 

Singapore - serves Asia and the Pacific Rim 

+65 6356 3900 

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